Terms and Conditions


1.1 Identification of the service provider

Elena Alonso Pérez de Guzmán is the representative of the website www.elenamooreshop.com (hereinafter Elena Moore), with registered office at Calle Camino del Águila, 73. House 11. 11500 El Puerto de Santa Maria, Cádiz, with Code of Fiscal identification number 45336102C. It offers services to facilitate and exchange information on cultural products and establish communication between users, under the terms contained in these Conditions of Use:

1.2 Notifications

All communications by the User to Elena Moore may be made through the following ways:

Sending by email to the following address: orderselenamoore@gmail.com

1.3 Acceptance of the conditions of use

Access and use of the Elena Moore service imply full and unreserved acceptance by the User of all the conditions contained in these Conditions of Use. Likewise, Elena Moore reserves the unilateral right to modify these conditions in any case. of use and access to the service to facilitate and exchange information about cosmetic products and/or online stores and establish communication between users. This consent will apply to all users of the site, including sellers, end consumers, merchants and content contributors. This website has been designed and created to allow access to the services that Elena Moore offers. The conditions of use are subject to current legislation and the principles of good faith and lawful use by the user, and any type of action to the detriment of Elena Moore and third parties is prohibited.


The user agrees to use the services and contents of the page in accordance with the provisions of the law, morality, public order and these general conditions of use. Likewise, it undertakes to make appropriate use of the services and/or contents of the page and not to use them to carry out illegal activities or activities that constitute a crime and/or that infringe the regulation on intellectual and industrial property, or any other forms of legal order. applicable.

2.1 Participation rules

Elena Moore reserves the right to suspend or cancel, in whole or in part, with or without prior notice, any content or user account that violates these terms of use of the Service. By way of example, and in no case limiting or excluding, the user agrees not to carry out any of the following activities:

to. offend, insult, disparage or harass other people in any Elena Moore common space. In the same way, the user undertakes not to use the contact tools of other users to carry out this type of activity.

b. introduce or disseminate content or propaganda of a racist, homophobic, xenophobic, pedophile, excessively violent nature, advocating terrorism or that violate human rights.

c. post images of other people without their consent.

d. defame or slander companies, groups, NGOs, or any other group of individuals.

and. plagiarize, copy or use content from other people or media without their consent.

F. impersonate other people, groups or legal entities.

g. carry out commercial exploitation activities, such as the promotion of products and services, without the authorization of Elena Moore ; generate spam, transmit unsolicited commercial messages, use the Service as a forwarding tool to another website or promote your site by posting multiple and identical messages in different Elena Moore spaces.

h. duplicate content. That is, copy and publish with or without authorization from the author, and systematically, content published on other websites.

Yo. offer, sell or trade services and products that Elena Moore administrators deem, in their sole discretion, to be inappropriate.

j. add any software that interferes with the normal functioning of the system or any code, file or program that offers advertising through pop-up windows (POPups). In the same way, the user agrees not to publish content that violates the conditions of use of the advertising services used in Elena Moore .

k. misuse the features of Elena Moore to self-promote or improve the positioning of any website in search engine results.

Elena Moore may, according to each case, take any of the following moderating measures:

Remove specific content without prior notice.
Suspend, temporarily or permanently, the appearance of the content published by the author in any of the public spaces of Elena Moore .
Delete the user's account with all its content.


By using this service, you agree that Elena Moore may include advertisements in the user area or in any common space, with or without prior notice, and without any kind of compensation to the user. You also agree not to interfere with or manipulate the display of these ads. By registering, the user accepts that Elena Moore may send newsletters that include advertising to their email address.

4. LIABILITY OF Elena Moore

Due to the technical nature of the service offered, Elena Moore will not assume any responsibility for the loss of data, information or files that occur as a consequence of the cut or interruption in the supply of any of its services, declining all responsibility for the damages or losses that could be derived from it. Elena Moore reserves the right to unilaterally, temporarily or irreversibly suspend, and without prior notice, accessibility to its system or its partial or total content, due to the eventual need to carry out maintenance, repair, update operations. , improvement of the same or incompatibility with the service offered.


Ellen Moore . is not responsible for the misuse that may be made of this website. Elena Moore cannot guarantee the absence of viruses or other elements that could cause damage to computer systems, electronic documents or the files of users of this page or third parties, so it is not responsible for any damages that may be caused by these causes. Elena Moore is also not responsible for the content of the web pages to which our website links, since they are not under the control of Elena Moore nor is such third party information approved by Elena Moore However, we review all our links and hyperlinks to other websites. This legal notice is applicable only to the information collected on the Elena Moore website and not to the content collected on the pages of third parties. Elena Moore reserves the right to modify this legal notice when it deems appropriate and in all cases respecting the applicable regulations.


Personal data and other information relating to the user's identity are subject to Elena Moore 's privacy policy.


In accordance with the Retail Trade Regulation Law as well as what is regulated by community regulations (Directive 97/7/CE), the customer has 14 days from receipt to voluntarily withdraw from their purchase. If the return is made within said period, the purchase must be returned with all its products, with its original packaging, with its original unbroken seal, with all its accessories and in perfect condition. Returns of products that do not come with their original packaging will not be accepted, unless they are defective. It will be the seller himself who will pay the amount of the order once he has verified that the merchandise meets the above conditions. In the case of commercial returns, the client must bear the transport costs. To request this return, you must communicate it by email to Elena Moore . In the event that the defect comes from an incident in transport, you must notify it within 24 hours of receipt in the email of each seller.

7.1. Guarantee

Once the first 7 days have passed since delivery, in which the customer may return an order, or request a change because a product is defective. In addition to the above, all products have a two-year warranty in accordance with the Law on Guarantees for the Sale of Consumer Goods, Law 23/2003 of July 10. This guarantee must be managed directly with each seller through their telephone number or at the email address of each seller.

7.2. Returns and Promotional Offers

Returns of products purchased under promotional codes will be based on the terms of the promotional price. Statutory rights will not be affected. The images shown on Elena Moore are intentionally added in the user's own interest and may not show an exact or precise representation of the product.


Notwithstanding the interruptions or suspensions that must be carried out for technical reasons, or due to unilateral cancellation by the user or Elena Moore , the service will be provided indefinitely in compliance with the above conditions. Although Elena Moore 's main objective is to offer the best possible service, Elena Moore cannot ensure that the service offered by third parties meets the needs and requirements of users. If any serious fault occurs, the user must contact the Elena Moore Customer Service Department either by post, by telephone or by sending an email to orderselenamoore@gmail.com


For any conflict that arises due to the provision of this service, the Spanish legislation will be accepted as the governing legislation, and will be submitted for the resolution of any disputes that may arise from it to the Courts and Tribunals of the city of Cádiz.